Streamline proceses...

IT Processes

There can be various applications supporting various processes developed on ObjectGears platform no matter if development of specific area for a particular customer, customization of a generic solution during implementation at customer or development of a particular application by ObjectGears patners is applied.

By the help of ObjectGears we can structure IT processes. Changes in systems, tasks, incidents, project impacts etc. are linked together. Recording work plans, agreed deadlines and real results in a single central system increased productivity and employee engagement.

Project manager, KBC ICT

One of areas that ObjectGears focuses is support of IT processes:

  Proces
Configuration management
Incident and Problem management
Request fulfilment
Knowledge management
Change management
Test management
Release management
Project management
Project portfolio management
Financial management
Solver tasks prioritization

There is  generally acknowledged collection of best practises from the area of IT processes (ITSM - IT Service Management) - ITIL. ITIL® is a registered trademark of AXELOS Limited.

ITIL (Information Technology Infrastructure Library) is developed and applied in the organizations all over the whole world more than twenty years. The last version, ITIL v3, consists of six main books:

  1. Introduction to ITIL Service Management Practices
  2. Service Strategy
  3. Service Design
  4. Service Transition
  5. Service Operation
  6. Continual Service Improvement

The above stated processes supported by ObjectGears come out of these books. At the same time they reflect practical experience of authors of respective ObjectGears solutions and implementation partners from the real workd. Each organization has its specifics, culture, risk appetite. E.g. size of the organization has a large influence on the extent of control of all the aspects of the above processes. During ObjectGears implementation specifics of the organization are reflected by the implementation partner and particular areas will be extended or contrarily simplified. Furthermore, wider use of workflow may be recommended, that generally brings more efficiency comparing to "manually" performed processes, "manual" output handover between staff etc.

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