Watch the video and learn how to begin with configuration management.
#1 - Begin with data collection in Excel
Using MS Excel can be actually a good start to collect data for Configuration database (CMDB).
helps to clarify which data are important for you
quick start with the initiative
you will use the collected data in real CMDB later on
Check possible data models for inspiration. System layer, harware layer, application layer and other.
#2 - Identify colleagues supporting your vision
Working with CMDB and utilizing it for managing IT Service Management (ITSM) processes will be a cultural change for your team.
make sure you identify supporting colleagues to kick off
run the CMDB initiative as a project asking for support from your management
get ready for providing good examples how this will help
#3 - Demonstrate benefits of configuration management on real data
People are much more willing to support some idea if they can see an example with real data.
show lists of servers, applications, databases with key properties indicating end of life of configuration items, homogeneity/variety of of your system and level of support
demonstrate how an updated CMDB provides an insight into your systems identifying those that have to be upgraded or replaced
highlight items with unclear ownership
Above points should trigger your team and management asking questions which would not be raised without CMDB. This should be a reason on its own to start with CMDB. Check for details of Configuration database (CMDB) and Configuration management.
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